No photos in this one, and not so much funny, but it’s an important issue.
So, you’ve got an email to say your carrier is overdue, or you’ve suddenly realised it is overdue (or suspect it might be!).
What not to do: Ignore it and hope it goes away. (Because it won’t)
What to do: Reply to my email, or contact me and I’ll explain what you need to do. I’m reasonable and approachable and since I tell people I can fix anything I know about, you can test that and make me fix things.
Over the years I’ve had lots of reasons for carriers being late. Poorly babies, poorly mums, bereavements, overunning naps, traffic, getting lost, but mostly just plain old forgetfulness.
Not a single one is a problem, email me as soon as you can and let me work my magic.
Please remember that when you hire you are shown terms and conditions, you then sign to say you agree to them. Part of those terms and conditions are that you will pay me £4 per week for every week you have the carrier. This means the longer you avoid me the more you will owe me when I finally get hold of you. Because I will, you have my property I can’t just write it off!
Here’s how overdue hires work. If you don’t return when your carrier is due I send an email letting you know it’s overdue and how to send money to extend the hire. Most of the time people just need a reminder and the first one does the trick, I update the spreadsheet and we’re good to go. If you don’t reply I will send you one of these for three weeks. After that I will send you a paypal request along with your email requesting the total amount owed so far. Again I will send you three of those, one a week. The next stage is that you will get a text and I will use any other means I have to try and contact you. Once I’ve sent two texts (And reminders by other means) then things start to get a bit more serious.
At this point will have been at least eight weeks you will owe me no less than £32 in outstanding fees. If there’s been no contact and/or no payment then I will send you a recorded delivery letter giving you a deadline in which to return the carrier and pay the overdue fees. You will also be blacklisted meaning I will no longer be willing to hire a carrier to you. You are more than welcome to try a carrier at a session but you cannot take it home with you.
If there is no response within my deadline then I will be forced to take steps to recover the carrier and fees owed.
I find it very sad that I have to have a policy of how to deal with non-returned carriers. The library has helped so many people for whom it has been a lifeline, we’ve provided sanctuary, company and hands free bonding. In order to keep the service open for everyone who really needs to access it I have to enforce the rules on paying for and returning carriers. I adore seeing the look of relief on a mum’s face when she realises that life is about to get easier, this is why I do my job, please let me continue doing that by paying your fees as soon as you can.
Your ever faithful librarian, Rachael